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POLLYANNA IN STORE RETURN POLICY

We are happy to exchange or credit NEW UNWORN FOOTWEAR and CLOTHING items.

Please note all items must be returned in their original condition and with valid proof of purchase.

You have 14 days from the purchase date to return your item.

Please note we do not offer refunds or exchanges on sale items purchased in store.

POLLYANNA ONLINE INTERNET RETURNS POLICY

We offer a FREE Click & Collect service to our store when ordering online. To use this service, add the items that you wish to order to your online shopping basket, then proceed to checkout. On the delivery methods page, you will be able to select click and collect.

To collect your order you must have the following items:

  • Your original order confirmation email
  • Proof of ID

STANDARD UK DELIVERY

Standard UK Delivery orders are sent on a tracked 48hr service with UK Mail or Royal Mail. A signature will be required upon delivery. Please ensure someone will be available to accept your parcel, otherwise your order will be returned to the depot. Organisation of re-delivery is the responsibility of the customer.

In the event that an item is sold out and your order is unable to be fulfilled we will notify you via email, providing you with the option of back order, exchange or cancellation.

Our delivery service covers most UK residential addresses with individual postcodes. Caravan parks, camp sites, holiday homes and PO boxes are excluded.

NEXT DAY DELIVERY

Next Day Delivery is guaranteed to arrive on the next working day. Please note that orders placed after 1pm or Friday-Sunday will be shipped on the next working day. If we are unable to fulfill your order on a Next Day Delivery service you will be contacted by a member of our Customer Service Team immediately.

EUROPEAN & INTERNATIONAL DELIVERY

European Delivery and International Delivery is with Royal Mail and the cost will depend on the size and weight of the delivery package or packages.

We deliver to anywhere in the world, except BFPO addresses and countries where we cannot guarantee the status of recipients.

Duty (or customs tariffs) is set by the destination country customs authorities and is not included in your order total at the time of purchase. Any duties or taxes incurred are the responsibilities of the customer and will have to be paid by the customer separately upon receipt of their order.

Deliveries to International destinations are shipped with Royal Mail and take between 5-7 working days to arrive. All European and international orders are tracked and do not require a signature upon delivery. Please ensure someone will be available to accept your parcel, otherwise your order will be awaiting collection at your local post office.

No responsibility will be taken for lost or stolen parcels.

UK AND INTERNATIONAL RETURNS AND EXCHANGES

If you wish to return an item from your order, you must do so within 14 days for UK orders and 28 days for international orders from the date of purchase. All returned items are returned at the customer's expense and risk. We recommend in all cases you obtain a certificate of postage in case the parcel should go missing.

In order to exchange or refund an item, you must return it in saleable condition. Your refund will be processed on your original method of payment.

Please return to:

Pollyanna

811 Fulham Road

London

SW6 5HG

Faulty or Damaged Products

If you have received a damaged item, you must return it to us before we can replace it or refund you.

Processing Returns

We will aim to do this within 3 days of receipt of the item(s). During busy periods this might take longer.